Bank complains opinion paragraph

Bank  complains opinion paragraph


In my opinion, banks customers all around the world face problems like this it may not be all of them of course but I am sure they went through at least one or two complain against their banks.
I am going to talk about my own experience with my old bank after I closed my account with that bank,I transferred my money to a new one and canceled my debit card and visa card.I also had signed all documents with the customer service. After two months I received a message from the previous bank, they told me I should pay my account fee,I was really shocked after a long discussion with customer service,I found that the customer service employee forgot to submit the document to close my account and sure I paid all the fee and I finished the problem.It was a bad experience with bad customer service, and also a huge mistake from their end. Besides that, I never get any benefit from the reward points, I agree to a loyalty means nothing and some time I am surprised with hidden fees.To all of our complains we should have a bank account,but we should be more aware of our rights and always follow with our banker.